I offer a strong
call center leadership background in customer service, sales,
operations, and training. My valuable knowledge of both an inbound
and outbound call center setting is second to none and combined with
my unique sales, sales training, and presentation history gives me
an edge.
I am a motivational leader that inspires culture change to a
positive productive environment within a multi-site or single
location. In addition, I enjoy a superior history in cost
management, problem solving, with exceptional communications skills
that breeds success.
-- Multi-site management
-- Ability to manage multiple customers w/demanding SLA’s
-- Client Management
-- Meticulous about Quality Control
-- Passionate about Leadership by example
-- Broad knowledge of CRM solutions and technologies
-- Developed an upsell program resulting in a 15% increase while
reducing costs by 10%
-- Managed budgets of more than $2-million per month.
Realizing these few words cannot fully communicate my motivation,
commitment, and dedication, I would appreciate meeting with you for
an interview to discuss your needs, and determine how my diverse
experience can continue to support your company. Please contact me
at your convenience for scheduling an interview.
Sincerely,
Larry Muzzy
Persuasive presentation skills ♦ Telemarketing ♦ Strong background in sales and product evangelism ♦ Successful track record in business development, sales management and sales training ♦ Multi-site management ♦ Proven record of exceeding service, quality and cost objectives ♦Client management ♦ Scripting ♦Ability to manage multiple customers with demanding SLA’s ♦Benchmarking and performance metrics ♦ Committed to exceeding customer expectations ♦ Meticulous about Quality Control ♦ Passionate about leadership by example ♦Broad knowledge of CRM solutions and technologies ♦ Oversee Call Overflow environments ♦Tiered sales incentives