LarryMuzzy.com
Driven to Succeed
Recommendations
“Larry came to AB&C Group when the call center operations did not
have any direction. He
quickly added upsells to the mix, increasing sales by 15%.
Larry has a very positive personality and works great in
peer-to-peer relationships.
He also managed to reduce costs as a percent of sales by 10%
during his tenure.”
Gary Kazmer, President, and
CEO, AB&C Group
“20+ years . . . that’s how long I
have been lucky enough to know Larry.
I was privileged to have worked with Larry at HSN back in the
late 1980’s and now again I am fortunate to have Larry provide Call
Center services in support of our business – Palm Beach Jewelry.
If you look up the work “enthusiasm” in the dictionary, you
will undoubtedly see a picture of Larry Muzzy!
Simple put – Larry is the best!
Employment History
Marketing Alternatives, Inc.
Taylorville,
IL
A $20MM provider of business process outsourcing, offering full service of fulfillment, marketing, I.T., and customer care, sales, and support in both an inbound and outbound environment..
Director of Call Center Operations – Dec/2008 – Dec/2009 (contract position)
A $50MM provider of
multi-channel inbound direct response fulfillment solutions for
direct marketers within the catalog industry and non-profit groups.
Vice President of Operations –
Jun/2007 – Nov/2008
Reported directly to President.
Responsible for multi-site
call centers with staffing over 500.
A $625MM ISO-registered provider of contact center services to Fortune
500 customers in the United States, Canada and the Philippines;
named one of Canada’s 50
Best Managed Companies™ for six years running.
National/International Sales Manager –
Oct/2006 – Jun/2007
Reported directly to Vice President of Operations.
Managed 14 call centers with direct report center managers (
Coverall of
North America
A $195MM global provider of commercial cleaning franchising companies
serving
over 50,000 customers through 90 Support Centers and more than 9,000
Franchisees.
Reported to Director of Operations.
Designed 50-seat, start-up
call center for outbound sales.
A self-owned
full-service resource
company providing Visual Merchandising Presentations on Electronic Retailing Outlets,
items visual sales display, and procurement.
Product Spokesperson/Consultant –
Dec/1996 – Jun/2005
Principal/owner.
Responsible for product
representation on national direct response electronic retailing
networks and national infomercials; seen on QVC, HSN, Jewelry
Television, and Gem Shopping.
A
wholly owned subsidiary of $50B Sears Holdings Corporation,
providing retail merchandise and related services including
revenue-generating telemarketing arm.
Sales Development Manager,
Reported directly to Vice President of Operations.
Developed award-winning
training and leadership program; implemented nationally to more than
20-Sears Marketing Centers; received successive promotions; oversaw
three call centers in Northeast (150-seats each/2-shifts each).
¨
P&L responsibility for $3.6MM annually.
¨
Managed staff of 300 in 90% outbound telemarketing environment.
¨
Focused areas were sales training, retention, development of
positive customer service, team building, staff management, and
sales management; implemented new training platform, improving
retention by 20%+; boosted overall sales 30%.
Continuously ranked in top 5 of 20+ centers.
¨
Established “nesting area” for new hires, improving
retention by 20% for 90-day or less agents.
Global
Shopping Network (GSN)
A start-up national electronic retail-shopping network featuring
manufacturer-direct pricing through its 16MM cable subscribers and
regionally owned television stations.
Director of Operations/National Spokesman –
Mar/1995 – Dec/1996
Reported directly to Company President.
Led start-up implementation
of programming; managed 60 professionals (including studio
technicians, product coordinators, and talent).
¨
Preparation of operating/capital budgets in excess of $3MM annually.
¨
Closeout products from
Home
Shopping Network (HSN)
A $1.5B Electronic Retailer of
Home Shopping Television
Network reaching more than 90MM US homes, offering
computers; electronics;
fashion items; home and kitchen goods; jewelry; and health, beauty,
and fitness products.
On-Air Host/Sales Host Trainer –
Feb/1986 – Mar/1995
Reported to Director of On-Air Programming.
One of the original show
hosts; sales host trainer, sales team representative for purchasing
and customer service.
Résumé
Contact me at:
Education
¨
A.A. Communications
¨
Honored by University as Homecoming Grand Marshal;
received Key to the City.
Professional Development,
Notables
¨ Sales training includes Spin Selling, Power of Positive Selling, and Franklin Covey’s 7-Habits
¨
Six Sigma, green-belt trained
¨ Train the Trainer, Mentoring Program, and Leadership Development
¨ Motivational speaker for club/group meetings
¨
Formulated sales training materials and chaired training seminars;
recognized for exceptional organization building skills and ability
to motivate others (HSN, Marketing Alternatives, NuComm
International, Sears,
More Reccomondations
“Larry is the kind of Manager that expects a lot from his people but he gives a lot in return. He holds people accountable, gives them room to grow and above all is reputable and honest. He is very outgoing and knows how to motivate others to get the job done. He has been my cheerleader and mentor during some tough business times. I thoroughly enjoy working with Larry, and would recommend him for any business endeavor” Kathy Chastain - Marketing Alternatives
“Larry is a true results driven Team Leader. His creative ideas and motivation inspires all levels of the Call Center Staff and Departments within the Organization. He understands the importance of good leadership and communicates his appreciation to his staff members.” Alesia Smallwood - AB&C Group
“Larry is a dynamic individual who has a innate ability to connect with people. He is ideally suited to manage customer service and sales arenas because of his people skills. Larry instinctly knows what makes people "tick" and responds accordingly to reach the desired objective. I believe that is one of his greatest strengths as a business person and manager. He senses what drives people, whether it be to purchase something or to perform as an employee. He is a natural motivator with charisma to spare. Larry is also quick witted, highly intelligent, and an excellent problem solver. Of the thousands of people I have worked with in my military and civilian careers over the past 27 years, Larry is in the top ten on my most admired list. I would work for him again without hesitation and with great pleasure.” JoAnne Wright - AB&C Group
““Larry Muzzy is a talented executive with a proven track record. Larry has built a solid Sales and Marketing organization at Coverall of North America based on his many years of experience.. Under Larry's leadership, Coverall has experienced exceptional revenue growth. Larry is able to create accurate sales forecasts, quality business plans, and comprehensive marketing strategies. Larry is skilled at New Business Development and is eager to conquer new markets. He is an excellent negotiator, understands contracts, and wins deals. He is also very dedicated and has a strong work ethic. Larry is often the first to arrive at work and the last to leave. He is a good mentor for his employees and helps to make them successful. Larry can always be counted on to offer sound advice when presented with a problem. Coverall of North America is privileged to have Larry Muzzy "Muzz Man" as our leader!” Corey Hammel - Coverall of North America